Ruka hadi maudhui

Sera ya Faragha

At Busara Local Restaurant, we aim to provide a comfortable, respectful, and enjoyable dining experience for every guest.

Payment Policy 

  • We accept both cash and card payments. 
  • Card payments may incur an additional service or processing charge. 

Reservation Policy 

  • Children are welcome at Busara. 
  • Functions, private dinners, birthdays, anniversaries, and small events must be reserved in advance to allow proper preparation. 
  • Walk-in guests are welcome, subject to availability. However, service, seating, or specific menu preparation cannot be guaranteed without a reservation. 

Menu Policy 

  • Guests are encouraged to carefully check their menu selection before confirming their order. 
  • We are happy to consider reasonable small changes or adjustments where possible before served. 
  • Once a meal has been prepared and served, it cannot normally be replaced unless there is an agreed or genuine service-related reason. 

Time Policy 

  • We value our guests' time and encourage everyone to respect agreed reservation and service times. 
  • Lunch and dinner are normally served during scheduled hours. 
  • Late dining may sometimes be arranged in advance, but guests are encouraged to enjoy dinner within the recommended service time. 

Complaints Policy 

  • Any complaint or concern should be reported to our office or management as soon as possible. 
  • We aim to listen carefully and resolve genuine service concerns on the spot whenever possible. 

Culture & Diversity Policy 

  • We respect individual cultures, traditions, backgrounds, and diversity. 
  • Guests are also expected to respect Zanzibar's local culture, customs, people, and traditions. 

Community Policy 

  • We can help guests connect with local people and communities when they wish to learn more about local life, culture, and traditions. 
  • We encourage respectful interaction with the local community. 

Environmental Policy 

  • We value and protect the environment. 
  • Guests are encouraged to avoid littering, reduce waste, and respect marine life, wildlife, beaches, and other natural surroundings. 

Feedback & Recommendations 

  • We welcome recommendations, suggestions, and feedback from our guests. 
  • Your ideas help us improve our food, service, and guest experience. 

Tips 

  • Tips are accepted and appreciated as a voluntary way of showing appreciation for good service.