1. Reservations:
A reservation is recommended for functions, private dinners, parties, anniversaries, and other special arrangements. Reservations allow us to prepare the required food, seating, and service.
2. Walk-In Guests:
Walk-in guests are welcome, but availability of tables, specific dishes, and immediate service cannot be guaranteed.
3. Payments:
Cash and card payments are accepted. Card transactions may be subject to a service or processing charge.
4. Menu Selection:
Guests are responsible for checking their menu selection before confirming their order.
5. Menu Changes:
Reasonable changes may be requested before preparation begins, subject to availability and kitchen requirements.
6. Served Meals:
Meals cannot normally be replaced after being served unless there is an agreed or genuine issue relating to the order or service.
7. Service Times:
Lunch and dinner are provided within scheduled service periods. Late service may be arranged when possible but is not guaranteed.
8. Complaints:
Any issue should be reported to management promptly so that we have a fair opportunity to investigate and resolve it during the guest's visit.
9. Children:
Children are welcome, and parents or guardians remain responsible for supervising them while at the restaurant.
10. Respect:
All guests are expected to treat staff, other guests, local people, and the surrounding community with respect.
11. Culture:
Guests agree to respect local customs, traditions, and cultural differences.
12. Environment:
Guests are expected to avoid actions that damage the restaurant's surroundings, marine environment, wildlife, or local community.
13. Tips:
Tips are voluntary and are accepted as a gesture of appreciation for good service.
14. Special Arrangements:
Special requests should be communicated in advance. We will make reasonable efforts to accommodate them, subject to availability.
15. Recommendations:
Guest recommendations and feedback are welcomed and may be considered when improving our services.